Staying at a hotel is a time to relax and unwind for many quests, but how do you ensure their comfort and safety during their visit?
A hotel’s reputation is decided largely on the guest experience and investing in security services plays a central role in ensuring guests feel safe. It also shields owners from the expenses and reputational damage that may result from criminal activity.
From the moment a guest walks through the door, they expect around the clock assistance to ensure they have a positive and safe stay. Delivering this guest experience will leave them more inclined to make a second visit and share the experience with others.
NPB Security Australia is experienced in providing around-the-clock support at several of Perth’s most popular hotels, motels, and apartments. It’s a service NPB Security has been providing for the last seven years, after recognising a gap in the market for external security providers.
As part of this offering, NPB Security can provide a dedicated off-site phone service or a concierge-style security service on-site. Utilising NPB Security when your reception is unmanned offers clients a cost-effective solution, while still ensuring the safety of your guests.
“Our guards can be on-site or a phone call away when your guests need help,” said NPB Security’s Director Scott Parry.
“Whether they’re having trouble checking-in, accessing their room or have a security concern, we prioritise their calls,” he said.
Aligning with a private security company can help a hotel create a highly effective security program led by well-trained, experienced security personnel. NPB Security’s after-hours services include:
Late Arrivals: if guests are arriving late at night and struggle to access the building, their room or other amenities, you can rely on us to protect your guests and provide the customer care needed for a positive and memorable stay.
Guest support: When 24-hour reception is not an option, guests can notify NPB Security of their issue, and we will provide the assistance needed.
After-hours security: By providing after-hours security for your hotel, guests can sleep soundly knowing their accommodation is as safe and secure as possible. If an incident occurs, a direct number can be called for help or advice.
Crime prevention: Our after-hours security presence will prevent criminal activity on your premises.
Mobile Patrols: You can divert your reception calls to our patrol personnel, who can respond rapidly to any queries or requests for help.
Our highly qualified guards undergo extensive customer service training, particularly at our call centres, to ensure your guests always receive a high level of service.