Event Security for Fringe World Perth | NPB Security

Event Security For World-Renowned Perth Festival

PROBLEM

There’s no event anywhere quite like FRINGE WORLD. In 2012 when this unique event kicked off, the management team knew they needed a security company that would do things differently.

They wanted security professionals with the flexibility to protect performers and their audiences while embracing the spirit of the event. Having worked with us before, they knew we had the right attitude.

So, they took a chance on our then relatively young company and appointed NPB Security. It was the start of a mutually rewarding partnership that continues today.

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Security management for FRINGE WORLD requires many different services from crowd control to asset protection, risk assessments and assistance with security management planning.

The free-flowing nature of FRINGE WORLD means it is fast-moving with lots of activated spaces. Each day, it’s vital to understand how many sites there will be, the site layouts and details of the acts scheduled.

Our local knowledge has proven invaluable in assisting with the FRINGE WORLD Security Management Plan, which, of course, has evolved.

Since our inception, NPB Security has aimed to offer a service that enhances customer experience and focuses on the wellbeing of guests, patrons or fans.

For FRINGE WORLD, we created specific in-house security training, so our team has a sound understanding of the festival and our role in supporting its success.

We’re continually looking for ways to make sure we’re adding value for festival patrons. For example, all our guards now wear lanyards that list the answers to the most commonly asked questions. So, we’re prepared, ready to help, and our information is consistent.

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This incredible annual event now has a global reputation and attracts hundreds of thousands of visitors.

As the festival has grown, so has NPB Security. We’ve built a solid relationship with the event organisers. They now have complete confidence in our ability to manage every aspect of their security. This frees them up to concentrate on creating another amazing event.

Today, we definitely feel part of the extended FRINGE WORLD team. Many of our personnel consider working at the festival a highlight in their year. In fact, in 2019, one of our team members won the Spirit of the Fringe award.

We’ve witnessed the magic of FRINGE WORLD and how it brings West Australians together while generating social and economic benefits for the state.

We love supporting the event through our role as the security managers, but now NPB Security is also a proud sponsor of FRINGE WORLD.

NPB provides high-quality leadership through both the company owners and staff supervisors. Close client account servicing from NPB ensures nimble deployment, timely reporting and strong quality control on the performance of individual guards, which is commendable considering the size of the weekly event rosters and the diversity of events. NPB has embraced the ‘Fans First’ philosophy of Optus Stadium and is very conscious of the brand and reputation of the venue and VenuesLive. In such a critical area of management of the Stadium, NPB is a high-quality service provider that looks to drive operational value on an ongoing basis.’

CHRIS LOFTUS-HILLS | GENERAL MANAGER – EVENTS & OPERATIONS | OPTUS STADIUM

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