NPB Guards recognised for outstanding customer service
“A #Perth MVP” – just one of the subject lines amongst the many emails NPB Security has received about our guards at the COVID-19 vaccination clinic in Claremont.
With thousands of Western Australians rolling up their sleeves, it has been a busy period for NPB Security. Our guards are responsible for crowd management, customer service and safety at some of the state’s vaccination centres.
The public has been extremely generous in their praise for our guards, but it’s Ziad, better known as Zee, who has attracted much of the attention.
Zee’s empathy, humour and kindness radiate while carrying out his role, which is appreciated by many in what can be a stressful time.
Our inbox has been flooded with recognition, thanks and congratulations for the way Zee approaches his position. Among these emails, one stood out in particular:
“I have attended the Claremont Covid Vaccination centre for both of my doses. Each time I was there I experienced the courteous, energetic and kind nature of one of your crowd controllers who goes by the name “Zee”.
“On my first visit, he noticed the line of people becoming anxious and irritated and he stood at the front of the venue, taking a moment to entertain everyone there. This was a deeply moving moment in humanity… to be in a vaccination clinic, during a global pandemic and be met with someone who just radiated positivity, compassion and humour.”
So, who is Zee, and what makes him so special?
Part of the NPB team for several years, Zee, the self-titled ‘hustler’ brings a level of energy to his role that is infectious.
“I like running and doing things. Everyone’s like, “Relax, mate!” But I can’t help it,” Zee said.
Incredibly empathetic, Zee goes out of his way to acknowledge individual situations and understand the feelings of others.
“I think a bit of interaction goes a long way.”
Whether he’s encouraging the crowd to join in the chorus of a song, telling a joke, posing a riddle or simply smiling from ear-to-ear and greeting people as they arrive, Zee has won the admiration of countless Western Australians.
Zee is not the only NPB Security guard receiving praise, the whole team has been acknowledged for their work in Claremont. Emails we have received recently include:
“I just wanted to say how impressed I was with your security staff today at Claremont Showgrounds, Perth Covid vaccination. I was there between 1.50 and 3.30 for a 1.50 appointment. There was a huge delay, hundreds of people but everyone of your staff did such an amazing job. I didn’t see anyone getting upset with the wait and I’m 100% sure that was due to the professionalism of the security team. Please pass on this compliment to the Perth team as they deserve the recognition and appreciation.”
“My wife and I arrived for a 3.35pm and 3.45pm appointments and finally had our shots at 6.50pm. During this time the NPB personnel performed their duties with efficiency and humour. They kept the crowds amused during a time when patience was running short. You have some great personnel working in your organisation and I thought it would be good to provide some recognition of this.”
NPB Security Director David Barrett said he was very pleased to see Zee receiving the well-deserved praise.
“Wearing the NPB logo with pride, Zee is a great asset to our team and embodies the high level of importance we place on customer service” David said.
“Working in security can often be a thankless task so it’s fantastic to see our guards be recognised for their work ethic and high levels of customer service. We are extremely thankful to everyone who has reached out with kind words for the team, we pass on every message we receive, and they do not go unnoticed.”