PEACE OF MIND FOR YOU AND YOUR GUESTS

guest
support

We offer a cost-effective solution to support your guests when you don’t operate a 24-hour reception at your hotel. They can give us a call, let us know their issue and we’ll provide the assistance they need.

after-hours
security

After-hours security for your hotel means your guests can sleep soundly knowing their accommodation is as safe and secure as possible. If they do experience a security incident, they have a direct number to call for help or advice.

crime
prevention

When you choose to use any of our after-hours security services for your hotel, it helps you prevent criminal activity on your premises. That’s better for your guests, your staff and your reputation.

mobile
patrols

Our mobile patrols offer another after-hours security option if your hotel doesn’t provide 24-hour reception services. You can divert your reception calls to our patrol personnel, and they can respond rapidly to any after-hours guest queries or requests for help.

late
arrivals

Late night guests can sometimes struggle to access the building, their rooms or other essential amenities when they arrive. You can’t always be there to support them, but we can. You can rely on us to protect your reputation for customer care.

SUPPORT FOR YOUR
GUESTS AFTER HOURS

A consistent point of contact

For hotel guests, a great first impression is essential as it sets the tone for their whole stay. You want them to feel welcome, secure and safe, especially if you don’t operate an after-hours reception.

Our security officers are just a phone call away when your guests need help. Whether they’re having trouble checking in, accessing their room or they have a security concern, we always prioritise their calls.

We offer a consistent point of contact for staff and guests seeking help with security, access or in-room issues. From a dedicated answering service to mobile patrols, we make sure there’s always someone available to offer reassurance or respond quickly to requests for assistance.

Different
Different
iso
accredited

Our ISO 9001 accreditation demonstrates our commitment to delivering the highest standard of security services in WA. It’s just another reason you can trust us with your security.

Different
customer-
focused

NPB Security has collaborated with the AHA to create tailored customer service training, which all our team members complete. This ensures your guests receive outstanding customer care.

Different
reputation
protection

We treat your hotel guests like our own clients. If they contact us for assistance, we enhance their customer experience by making them feel welcome, cared for and safe.

Different
diverse
team

Our security personnel come from all walks of life and from all over the world – just like your hotel guests. We’re a welcoming, highly versatile team who can help your guests when you’re not available.

Different
responsive &
reliable

Your guests and staff are our priority. Whether they’re calling to report a security incident or request help with another issue, we prioritise their calls and respond quickly and efficiently.

WHAT MAKES US DIFFERENT?

CASE STUDY: AFTER-HOURS RECEPTION SUPPORT

After-Hours Assistance For Resort Guests

I have worked with NPB Security for several years on a number of our projects. They are a reliable and honest service provider. I have appreciated their innovation over the years with the introduction of new technology into their security services. Their service has continually evolved with the times and provided us the very best outcomes.’

CRAIG RAYNOR | SENIOR DEVELOPMENT MANAGER – PEET

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Speak to us today or send an online enquiry