The importance of agile and flexible Security Services
The security landscape is constantly evolving and changing, particularly with the updated regulations for businesses and individuals to comply with COVID-19 health standards. The security industry has seen a huge increase in demand from a variety of sectors including retail, hospitality and construction. We see three key crucial elements when it comes to meeting new demands:
- Highly flexible workforce
At NPB Security, our staff are always willing to help out the overall team and are extremely flexible with shifts and the type of work they conduct. During the period of COVID-19 restrictions our management staff worked around the clock to ensure the workforce was redirected to areas as needed. For example, hospitality staff were placed in retail and construction sectors as they required additional guards during this busy time.
The speed with which restrictions are announced and implemented means that the reaction of our dedicated team has been essential to ensuring clients have had the highest level of protection when the demand for security surges. For instance, during the first lockdown in Perth in 2020, NPB Security mobilised more than 200 retail sites at short notice following increased pressure from panic buying. While the recent lockdown in 2021, around 50 retail sites needed extra security staff at short notice.
Overall, NPB Security has increased our number of staff at premises we manage by around 25% compared to pre-Coronavirus levels. Meeting rapid changes in customer demand is only possible with a workforce that is willing to adjust daily and perform to a high level.
- Ongoing training
Providing ongoing and up to date, high level training is vital to make sure security guards deliver the best services possible, particularly in a changing environment. Delivering a mixture of training courses on new regulations, along with mandatory customer service training, are some of the ways NPB Security ensures all staff are a step above the rest.
Comprehensive COVID-19 training sessions have been provided to staff, including specialised lessons on methods to remind the public of the importance of wearing a mask, use of hand sanitisers, maintaining social distancing, as well as enforcing the SAFEWA app.
Our customer service course is designed specifically for qualified security guards in conjunction with the Australian Hotels Association and focuses on providing staff with additional tools to ensure a superior customer experience.
- Increased communication
At a time when the security industry as a whole is experiencing an increase in demand, making sure you have clear and timely communication with clients and staff is vital.
From new standards in hygiene practices to the rollout of State government guidelines, NPB Security is at the forefront of using technology and communication tools to make sure our workforce is always aware of the updates and attends any site prepared and ready to support our clients in meeting COVID-19 regulations and guidelines.
Comprehensive and fast communication with our guards is supported by the ability to give feedback, this ensures the opportunity to share commonly asked questions and concerns with other employees and clarify any follow up actions that have been taken.