As hospitality patrons flood back to Perth venues, frontline security staff are reporting an increase in incidences caused by “over-exuberant” patrons.
Director of NPB Security, Scott Parry, whose firm oversees safety across more than 100 major venues, says that while most crowds are well behaved a few customers have had exhibited some over-exalted behaviour which was higher than pre-COVID levels.
“Although we expected people to be happy about returning to their favourite bars and restaurants, a few were a bit too overjoyed, that kept our teams busy. We had to spend a bit of time with a few patrons to get their blood pressure back down,” said Mr Parry.
Despite a few excitable customers, Mr Parry says NPB’S Security crowd controllers reported good vibes and happy people at venues such as Northbridge Brewing Company, Bar Lafayette, and The Rechabite.
The only other issue to emerge has been a delays caused by tracing requirements.
“Some venues have been trialing digital options, which from our experience have proven to be slower than having people hand-sanitise and fill out a form on a clipboard.”
Despite these few hiccups, venue operators are welcoming the resumption in trade.
Sandbar Owner, Ben Randall, says his Scarborough Beach business, which employees about 50 staff, couldn’t wait to start welcoming more patrons back.
“We are simply glad that we’re now getting back to somewhere near normal.”
Mr Randall joined the AHA (WA) CEO, Bradley Woods, in welcoming the news.
“WA’s hospitality industry has paid a heavy financial price to keep Western Australians safe and as they reopen, they do so in a way that prioritises patron safety.”
Mr Parry added that all of NPB’s employees have completed hygiene training, social distancing and contact tracing protocols, and they have also gone a step beyond what is traditionally expected of security staff.
“Our security team are 100 per cent focused on improving the customer experience at hospitality and entertainment venues like the Sandbar. We see our security teams a bit like concierges, with the responsibility to meet and greet and offer assistance wherever needed.”
Since the coronavirus started, Mr Parry says NPB Security has been highly sensitive to the role its hand-picked teams play in ensuring COVID-19 safety
“Our teams have been trained to prioritise safety at every level but they have also been taught to go out of their way to deliver a positive customer experience. We are, at the end of the day, the safety end of the hospitality service industry.”