We are living in a very uncertain economic climate and with everything involved in running a business, sometimes safety and security can slip the mind of management. However, there are huge benefits to having the presence of a security officer either on site at your business during operations, or monitoring the premises after hours. Not only will on-site security ensure your business and assets are safe, it also contributes to a better customer experience.
Still not sure if on-site security is necessary for your business? Here are our top four reasons to consider hiring a security firm.
- Reduction of theft and vandalism
Whether a business is seeking to protect retail assets or equipment on a construction site, or minimise graffiti and vandalism, we know that the presence of a security guard is a very strong deterrent for people looking to steal or deface property. Managers and staff are likely busy attending to customers and focused on making sales, so the attendance of a trained guard offers an extra set of eyes and ears. Our security personnel are constantly on watch for suspicious behaviour and are trained to act immediately and operate in a professional way if they notice something out of the ordinary.
NPB Security can offer a digital record of all site data, showcasing how many thefts or incidents have been stopped, and how much money we have in turn saved for each client. For example, one of NPB’s shopping centre customers chose to not have guards at their centre for a period of 6 months. During this time, they experienced an increase in crime and damage to the building, and in turn their insurance costs increased. The customer has now returned to us, with theft and vandalism activity lowered along with their insurance overheads.
If your company is worried about a building or construction site being vandalised after hours, then a mobile patrol can be of great benefit. A mobile service means guards are able to cover large areas in a vehicle and can spot check if they suspect an incident is happening or has already occurred. We employ high-end technology to alert clients to the movement of each guard on site via GPS tracking. We can also capture videos and images to send to clients immediately once they notice something has happened, to support incident reporting.
- Improved customer service and staff support
It is no secret that a good experience at a venue will mean customers are left happy and more likely to return. Whether at a retail venue, event, or on a mine site, security guards are often the first point of contact and interaction for staff or customers, so creating a positive experience is essential. At NPB we ensure all of our guards complete Australian Hotels Association recognised training in customer service, meaning every customer or staff member will be greeted by polite, professional and authoritative guards who go above and beyond to deliver great service.
An on-site security presence is important for businesses that have customers or staff members leaving a venue late at night and walking to vehicles. Security guards are able to provide great customer service for businesses to ensure their employees and guests are protected and get home safely.
Trained security guards are also able to act as first responders in an emergency situation, with training in how to operate Automatic External Defibrillator equipment and how to perform potentially life-saving CPR. This provides an extra layer of reassurance that your staff and customers are in safe hands.
- Rapid response to issues
Alarm systems can act as a good deterrent for criminals, and in this day and age most companies have them installed. However, an alarm only works well if someone responds to it. An on-site security presence can provide an immediate response to an alarm being triggered, checking and securing a premises quickly and effectively. If damage has occurred, NPB Security can provide real-time updates, and assist with arranging immediate short-term repairs to windows and doors until more permanent repairs can be completed. This professional and prompt response allows operations to return to normal as soon as possible, reducing profits lost.
An on-site security presence can also assist after hours with phone calls, taking enquiries for maintenance, or assisting customers with information and venue access – at hotels, for example – at any hour of the night, so staff can get the rest they need.
- Organised record keeping
To be as efficient as possible and reduce the amount of paper used within a workplace, security firms are able to update clients on incidents, locations and any other requested information in a digital format. For instance, NPB Security employs a state-of-the-art digital reporting system developed over more than 10 years of experience. This system not only leads to better transparency – giving customers the ability to track guards’ movements on their property via GPS – but also offering real-time information and accurate incident reports in an easy to read format.
A new element of NPB’s digital system is data collation, which allows customers who have multiple venues in one area to receive access to trends that are occurring on a weekly or monthly basis across all premises. This facilitates more effective business decision-making for things such as how many security personnel to hire on particular nights.
There you have it – our top four factors to keep in mind when deciding if you need to hire a security guard for your business. Overall, security is a great investment and can help protect not only your staff, but also ensure your assets are safe.