retail security training Archives - NPB Security | Perth Security Guards, Mobile Patrol and Crowd Control

NPB Security Launch in South Australia

NPB Security has expanded our operations into South Australia, meeting the demand for quality security providers in the State.

Based in Adelaide’s CBD, NPB is offering the same exceptional client service with a focus on delivering the highest level of customer service, combined with smart technology and well-trained staff.

For more than ten years, NPB Security has delivered professional security services across Western Australia in the retail, construction, local government, industrial, events, and commercial sectors. The move into South Australia is the first step towards NPB providing security services Australia wide.

South Australian Operations Manager Sam James said the opportunity to grow the business came from one of our leading national clients who required security support for their expanding operations in Adelaide.

“We’re pleased to be able to meet the needs of our national clients and deliver high quality security services in South Australia,” Sam said.

“We offer a complete suite of retail security services ranging from static guards, site security and CCTV management and retrieval for clients including Woolworths and BWS.”

“Our team of flexible and committed staff have ensured a smooth transition into Adelaide, supporting clients with our trademark levels of superior customer service.”

The expansion is a welcomed opportunity for NPB Security, enabling us to grow with the needs of our clients and remove the added pressure of finding a trusted provider to safeguard their business.

As operations continue to grow in South Australia, NPB is servicing an increasing number of clients in retail and construction industries, as well as offering concierge security for several hotels.

NPB Security is pleased to be able to offer our expertise to the South Australian market, and we look forward to growing our footprint in the State.

Security services that suit

Security services continue to evolve and adapt in order to meet the needs of businesses and individuals.

Most people are aware of what a security company can offer, with a guard at the front of a store, mobile patrols through local suburbs, protection for a construction site or safeguarding attendees at events among the most common duties for guards.

But have you considered the additional array of tasks that your security guard may assist with at your site?

Carramar Village and Yanchep Central Shopping Centres recently acquired the services of NPB Security. Providing the usual retail services of loss and crime prevention, incident management and ensuring a safe working environment for staff, we also worked with the client to develop a more comprehensive service that alleviates the property manager of several tasks.

A significant role our guards now undertake is the induction of any contractor or maintenance personnel visiting the centre. Client Relations Manager Mohamed Ibrahim said this is a service NPB can offer due to a consistent staff roster, which is becoming an increasingly common request from clients.

“We’ve been able to create a roster where the same team member works during the week and another across the weekend,” Mohamed said.

“It’s something that I’m very proud of because it makes a lot of difference to the client. Our guards become familiar with customers and staff, they get to know the site inside and out, and can take a lot of pressure off the property manager.”

Our customised digital reporting system provides clients and staff with a simple onboarding process and allows for the creation of customised reports to meet the specific needs of each individual client. NPB guards utilise this technology to monitor and assist with CCTV, including the retrieval of footage, risk assessment and issues management.

Photographic, video and written documentation of any incidents for police reports and insurance purposes are uploaded to this platform along with the proactive reporting of any maintenance, security or safety issues identified during a shift. This reporting data can be accessed instantaneously by the client via NPB’s digital reporting platform.

Shift consistency gives the client confidence in our guards to perform additional tasks and in turn, becomes a more efficient practice for the property manager.

“Our guards are already at the centre full time, so training them to do tasks like inductions means the property manager, who isn’t based at the centre, doesn’t have to make a special visit to carry out a short induction,” Mohamed said.

Understanding the unique needs of each client and site allows NPB Security to provide a service offering tailored to suit.

NPB Security in Retail Demand

NPB Security in Retail Demand

 It has been a busy month for the team at NPB Security with several retail stores seeking our static guard services.

We’re proud to be the security provider of choice at Villains and Rebel Sport in Carousel, watching over stock, staff and customers within the busy shopping precinct.

Luxury watch brand TAG Heuer, has also employed the services of NPB Security at their exclusive Wesley Quarter store.

NPB continues to expand our reach with current clients Rebel Sport, IGA,  Woolworths, BWS and Dan Murphy’s, seeing us supply static guard services to another 15 stores across the Perth metro area.

TRAINING

 Specialised training for the retail sector sets NPB apart, with our guards undertaking both theoretical and practical training to ensure they are prepared to deal with incidents specific to the industry. We are currently running these sessions weekly, given the influx of retail acquisitions and the growing number of guards required in the sector.

Understanding the unique requirements of every business, we have tailored the content to ensure it is relevant to each client. Training for staff at BWS and Dan Murphy’s focuses on identification checks and the prevention of minors purchasing alcohol, which is not relevant for a clothing store for example.

EXPERIENCE

NPB Security understand the importance of providing a first-class experience for the customer. Our guards demonstrate outstanding customer service to ensure shoppers feel at ease while our client’s assets are kept safe. Creating a safe and welcoming environment for both staff and customers is a focus for our skilled personnel.

NPB Security respond quickly, using tact and discretion to ensure maximum safety and minimal disruption. More than just a static guard, our skilled team are able to perform first aid, verbal and non-verbal negotiation, and are trained to alert and work closely with the police.

PREVENTION

Shoplifting and theft remain one of the biggest challenges facing store owners, with subsequent loss in revenue and danger to the safety of staff causing headaches for retailers. The presence of a guard often acts as the biggest deterrent against crime, with shoplifters more likely to target stores without guards present.
NPB Security is pleased to be offering our expertise to the teams at TAG Heuer, Rebel Sport and Villains Carousel. We look forward to seeing you on your next shopping trip to these stores.