We live in a world where technology can tell us virtually anything – from who’s at the front door to when we can expect a delivery to arrive. When it comes to knowing how your security firm is protecting your business, you should expect the same level of personalised information in real time.
As a Director at one of Perth’s most trusted security providers, I know the sector in great detail. In my opinion, there are three key things that clients should seek from their security services provider in the digital age.
Customised digital reporting systems
It’s hard to believe that it was once the norm to print out documents, hand-write sensitive information and begin the slow process of faxing clients ‘immediate’ updates. Fortunately, technology has improved significantly, and we can now expect the paperwork we send and receive to be far more time efficient and secure.
At NPB we recognise the important role technology plays in the security space. More than a decade ago, we started building an integrated digital reporting system to provide our clients with an easy onboarding system and customised reports. For example a client can provide us with the exact document they need to capture and we can ensure we record all the information they need to keep track of and then provide a detailed report. In the past 12 months alone, our system has recorded more than 1,200 incidents; each time an incident is recorded, a real-time notification is sent to the relevant client to update them instantly – certainly a far stride from the humble fax! The system also allows us to log payroll and rosters for our employees, leading to far more efficient operations.
In the modern environment, we all expect to have customised information and data at our fingertips. For this reason, your security provider should be using the latest technology or, like NPB, building a bespoke system to assure you the job is being done well at all times.
24-hour patrols and capabilities
While the protection of digital assets is now a primary focus for many organisations, ensuring the safety and security of brick and mortar infrastructure remains critical to the survival of most. You should expect your security provider to safeguard those assets around the clock, because many of us would rather not have to get up in the middle of the night to check if our office, site or venue is safe.
Digital monitoring systems help detect and report incidents. Combined with our mobile patrols, they provide peace of mind and reassurance to managers, senior executives and owners that assets are in the best possible hands, with rapid updates available on actions being taken to address an incident. In addition to common security checks and incident follow-ups, these systems and patrols assist with actions such as calling NPB staff to assist with hotel and motel inquiries after hours, and alerting construction companies to critical maintenance works.
Trust is an integral part of any good business relationship, and when it comes to working with a security company it is essential that you can trust your provider is doing a good job and acting in your best interests – especially when you’re not watching. Once again, this is where a digital reporting and monitoring system becomes critical. It’s your way of knowing your provider is doing the specific job they’re employed to do and not taking any shortcuts.
NPB’s custom-designed software includes a number of features to alert clients when we are on site, exactly where our staff are, and the actions they are taking. For instance, if an NPB Security mobile patrol officer is out on site for a client, that client can track the patrol’s precise location and time of arrival. Reports are backed up with GPS data, allowing the areas that have been patrolled to be openly available for clients to see, and our staff can upload pictures or video footage to share any concerns. This system assists with decision-making and offers peace of mind and increased transparency into exactly what service is being provided.
So there you have it – my top three considerations for hiring or reviewing a security firm in the digital age we live in.
This leads me to announce that NPB will soon launch an exciting new feature for all our clients, to help in identifying security trends within their company. Make sure to stay in touch with NPB on LinkedIn, as we’ll be sharing more details soon!