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NPB Security Launch in South Australia

NPB Security has expanded our operations into South Australia, meeting the demand for quality security providers in the State.

Based in Adelaide’s CBD, NPB is offering the same exceptional client service with a focus on delivering the highest level of customer service, combined with smart technology and well-trained staff.

For more than ten years, NPB Security has delivered professional security services across Western Australia in the retail, construction, local government, industrial, events, and commercial sectors. The move into South Australia is the first step towards NPB providing security services Australia wide.

South Australian Operations Manager Sam James said the opportunity to grow the business came from one of our leading national clients who required security support for their expanding operations in Adelaide.

“We’re pleased to be able to meet the needs of our national clients and deliver high quality security services in South Australia,” Sam said.

“We offer a complete suite of retail security services ranging from static guards, site security and CCTV management and retrieval for clients including Woolworths and BWS.”

“Our team of flexible and committed staff have ensured a smooth transition into Adelaide, supporting clients with our trademark levels of superior customer service.”

The expansion is a welcomed opportunity for NPB Security, enabling us to grow with the needs of our clients and remove the added pressure of finding a trusted provider to safeguard their business.

As operations continue to grow in South Australia, NPB is servicing an increasing number of clients in retail and construction industries, as well as offering concierge security for several hotels.

NPB Security is pleased to be able to offer our expertise to the South Australian market, and we look forward to growing our footprint in the State.

Security services that suit

Security services continue to evolve and adapt in order to meet the needs of businesses and individuals.

Most people are aware of what a security company can offer, with a guard at the front of a store, mobile patrols through local suburbs, protection for a construction site or safeguarding attendees at events among the most common duties for guards.

But have you considered the additional array of tasks that your security guard may assist with at your site?

Carramar Village and Yanchep Central Shopping Centres recently acquired the services of NPB Security. Providing the usual retail services of loss and crime prevention, incident management and ensuring a safe working environment for staff, we also worked with the client to develop a more comprehensive service that alleviates the property manager of several tasks.

A significant role our guards now undertake is the induction of any contractor or maintenance personnel visiting the centre. Client Relations Manager Mohamed Ibrahim said this is a service NPB can offer due to a consistent staff roster, which is becoming an increasingly common request from clients.

“We’ve been able to create a roster where the same team member works during the week and another across the weekend,” Mohamed said.

“It’s something that I’m very proud of because it makes a lot of difference to the client. Our guards become familiar with customers and staff, they get to know the site inside and out, and can take a lot of pressure off the property manager.”

Our customised digital reporting system provides clients and staff with a simple onboarding process and allows for the creation of customised reports to meet the specific needs of each individual client. NPB guards utilise this technology to monitor and assist with CCTV, including the retrieval of footage, risk assessment and issues management.

Photographic, video and written documentation of any incidents for police reports and insurance purposes are uploaded to this platform along with the proactive reporting of any maintenance, security or safety issues identified during a shift. This reporting data can be accessed instantaneously by the client via NPB’s digital reporting platform.

Shift consistency gives the client confidence in our guards to perform additional tasks and in turn, becomes a more efficient practice for the property manager.

“Our guards are already at the centre full time, so training them to do tasks like inductions means the property manager, who isn’t based at the centre, doesn’t have to make a special visit to carry out a short induction,” Mohamed said.

Understanding the unique needs of each client and site allows NPB Security to provide a service offering tailored to suit.

NPB Security working with Uniting WA

NPB Security is proud to be working with Uniting WA, providing security at Koort Boodja, a transitional accommodation program for people experiencing homelessness.

Uniting WA Operations Lead Emma White said the program is an interim solution to the current housing crisis.

“The aim of the program is to provide safe and supported accommodation for rough sleepers, including specialised support services, cultural support and capacity building to maintain a future housing tenancy,” Emma said.

“Given the complexities and challenges that a person may present with, Koort Boodja reduces the barriers for a person to access accommodation and works with each person on an individual basis to develop safe plans so that they can safely reside at the service.”

Supplying security guards for ten years, Emma said NPB has provided a valued and important service to Uniting WA over the years.

“We have sought the support of security personnel who work respectfully with people accessing our homelessness services, to maintain the safety of the service and the people who access it, whilst ensuring that they do this within our values and expectations of a trauma-informed approach,” Emma said.

“NPB has been open to developing the skills of their security personnel to ensure that they can work with compassion, empathy, and respect.”

Uniting WA are also responsible for the newly renovated Tranby Engagement Hub (Tranby), which assists adults in crisis, in and around the City of Perth.

Officially reopened in June 2021, Tranby is the first co-designed and purpose-built crisis intervention space in WA that supports an active referral and engagement model for people experiencing homelessness.

Emma said there has been lots of positive feedback from people accessing the newly transformed space, which was designed in collaboration with people who have experienced homelessness.

“Some of the initial reactions we observed were feelings of being overwhelmed at how much the space had been transformed and how nice it felt to have a new space to access that was designed and built specifically for them,” Emma said.

“The innovative and careful co-design collaboration process means the new Tranby can truly meet the needs of the people it supports by facilitating intentional and purposeful engagement with every person who accesses the service.

“Our team provide essential services such as showers and meals, and we also work one-on-one with people to understand their individual needs, supporting them to access the services that are right for them.”

Director Scott Parry said NPB were proud of their relationship with Uniting WA and look forward to supporting their mission for years to come.

There are several ways you can support Uniting WA, through financial contributions, the donation of items or advocacy.

 During summer, we find that there is an increase in demand for thongs, sunscreen, insect repellent, underwear, toiletry and hygiene items,” Emma said.

Contacting your Federal member of Parliament and making homelessness an election issue is a great way to support those experiencing homelessness.

If you’re in a position to donate, items can be dropped directly to Uniting WA or to the NPB Security office and will be delivered on your behalf.  Make a financial donation via the Uniting WA website, or take your eligible containers to a Containers for Change depot and donate the refund to Uniting – donation code: C10277586.

 

 

NPB Guards recognised for outstanding customer service

“A #Perth MVP” – just one of the subject lines amongst the many emails NPB Security has received about our guards at the COVID-19 vaccination clinic in Claremont.

With thousands of Western Australians rolling up their sleeves, it has been a busy period for NPB Security. Our guards are responsible for crowd management, customer service and safety at some of the state’s vaccination centres.

The public has been extremely generous in their praise for our guards, but it’s Ziad, better known as Zee, who has attracted much of the attention.

Zee’s empathy, humour and kindness radiate while carrying out his role, which is appreciated by many in what can be a stressful time.

Our inbox has been flooded with recognition, thanks and congratulations for the way Zee approaches his position. Among these emails, one stood out in particular:

“I have attended the Claremont Covid Vaccination centre for both of my doses. Each time I was there I experienced the courteous, energetic and kind nature of one of your crowd controllers who goes by the name “Zee”.

“On my first visit, he noticed the line of people becoming anxious and irritated and he stood at the front of the venue, taking a moment to entertain everyone there. This was a deeply moving moment in humanity… to be in a vaccination clinic, during a global pandemic and be met with someone who just radiated positivity, compassion and humour.”

So, who is Zee, and what makes him so special?

Part of the NPB team for several years, Zee, the self-titled ‘hustler’ brings a level of energy to his role that is infectious.

“I like running and doing things. Everyone’s like, “Relax, mate!” But I can’t help it,” Zee said.

Incredibly empathetic, Zee goes out of his way to acknowledge individual situations and understand the feelings of others.

“I think a bit of interaction goes a long way.”

Whether he’s encouraging the crowd to join in the chorus of a song, telling a joke, posing a riddle or simply smiling from ear-to-ear and greeting people as they arrive, Zee has won the admiration of countless Western Australians.

Zee is not the only NPB Security guard receiving praise, the whole team has been acknowledged for their work in Claremont. Emails we have received recently include:

“I just wanted to say how impressed I was with your security staff today at Claremont Showgrounds, Perth Covid vaccination. I was there between 1.50 and 3.30 for a 1.50 appointment. There was a huge delay, hundreds of people but everyone of your staff did such an amazing job. I didn’t see anyone getting upset with the wait and I’m 100% sure that was due to the professionalism of the security team. Please pass on this compliment to the Perth team as they deserve the recognition and appreciation.”

“My wife and I arrived for a 3.35pm and 3.45pm appointments and finally had our shots at 6.50pm. During this time the NPB personnel performed their duties with efficiency and humour. They kept the crowds amused during a time when patience was running short. You have some great personnel working in your organisation and I thought it would be good to provide some recognition of this.”

NPB Security Director David Barrett said he was very pleased to see Zee receiving the well-deserved praise.

“Wearing the NPB logo with pride, Zee is a great asset to our team and embodies the high level of importance we place on customer service” David said.

“Working in security can often be a thankless task so it’s fantastic to see our guards be recognised for their work ethic and high levels of customer service. We are extremely thankful to everyone who has reached out with kind words for the team, we pass on every message we receive, and they do not go unnoticed.”

 

 

NPB Security in Retail Demand

NPB Security in Retail Demand

 It has been a busy month for the team at NPB Security with several retail stores seeking our static guard services.

We’re proud to be the security provider of choice at Villains and Rebel Sport in Carousel, watching over stock, staff and customers within the busy shopping precinct.

Luxury watch brand TAG Heuer, has also employed the services of NPB Security at their exclusive Wesley Quarter store.

NPB continues to expand our reach with current clients Rebel Sport, IGA,  Woolworths, BWS and Dan Murphy’s, seeing us supply static guard services to another 15 stores across the Perth metro area.

TRAINING

 Specialised training for the retail sector sets NPB apart, with our guards undertaking both theoretical and practical training to ensure they are prepared to deal with incidents specific to the industry. We are currently running these sessions weekly, given the influx of retail acquisitions and the growing number of guards required in the sector.

Understanding the unique requirements of every business, we have tailored the content to ensure it is relevant to each client. Training for staff at BWS and Dan Murphy’s focuses on identification checks and the prevention of minors purchasing alcohol, which is not relevant for a clothing store for example.

EXPERIENCE

NPB Security understand the importance of providing a first-class experience for the customer. Our guards demonstrate outstanding customer service to ensure shoppers feel at ease while our client’s assets are kept safe. Creating a safe and welcoming environment for both staff and customers is a focus for our skilled personnel.

NPB Security respond quickly, using tact and discretion to ensure maximum safety and minimal disruption. More than just a static guard, our skilled team are able to perform first aid, verbal and non-verbal negotiation, and are trained to alert and work closely with the police.

PREVENTION

Shoplifting and theft remain one of the biggest challenges facing store owners, with subsequent loss in revenue and danger to the safety of staff causing headaches for retailers. The presence of a guard often acts as the biggest deterrent against crime, with shoplifters more likely to target stores without guards present.
NPB Security is pleased to be offering our expertise to the teams at TAG Heuer, Rebel Sport and Villains Carousel. We look forward to seeing you on your next shopping trip to these stores.