training Archives - NPB Security | Perth Security Guards, Mobile Patrol and Crowd Control

A passion for protecting others – Meet our Security Start star Alisha

Working as a security guard is highly versatile; it may be a full-time endeavour, a great way to supplement your income, or a part -time venture to make money while studying.

NPB Security created their Security Start Program to assist those wishing to enter the field. The program offers trainees financial support to secure a Security Officer Licence and, upon completion, guaranteed employment with NPB Security. This is a common barrier for those wanting to enter the industry.

Mother of four Alisha Samuel is one of the latest participants to complete the program and commence work as a guard in areas of crowd control and retail. A fulltime stay-at-home mum for a few years, Alisha was ready to get back into the workforce. Specifically, she wanted to give back to society through her love and passion for protecting others.

“I’ve always been one to put myself in the firing line when it comes to protecting others. Hence why I wanted to make a career out of it,” Alisha said.

“Thanks to my husband, who also works for NPB Security, I was eager to throw myself into the deep end to follow my passion.”

Faced with distressing situations growing up, Alisha has taken these negative experiences and turned them into a positive one. She uses her history as a strength to make a difference in an industry that supports and challenges her.

At NPB Security, Alisha has the opportunity to pursue her passion. Director David Barrett said Alisha made an immediate impact at NPB Security and he noted her admirable strength and determination.

“Alisha has been with us for a month and a half, she is a natural for the job. She is confident and friendly but strong and decisive when she has to be,” he said.

“There is a perception that security work is only for large, muscley men. However, this couldn’t be further from truth and Alisha is the epitome of a fantastic security guard.

Alisha is proud to be a female in the security industry and encourages those who are interested, to go for it.

“Women are an asset to the security industry, and we need more women to get involved. A female’s touch can go a very long way,” she said.

“NPB Security offers inductions and training which have supported me immensely with my confidence and knowledge of the industry. It’s a rewarding industry that needs more women.”

Alisha highlighted NPB Security’s supportive and welcoming culture, making it hard not to love her job.

“Everybody at NPB Security have been incredibly helpful. We are like one big family who look out for, protect and support each other to reach personal goals.”

NPB Security is committed to making meaningful changes to the industry, ensuring the best available service for their clients.

Security work is a great option for those looking for a flexible career. If you know someone who might be interested more information about our Security Start Program is available here.

NPB Security Launch in South Australia

NPB Security has expanded our operations into South Australia, meeting the demand for quality security providers in the State.

Based in Adelaide’s CBD, NPB is offering the same exceptional client service with a focus on delivering the highest level of customer service, combined with smart technology and well-trained staff.

For more than ten years, NPB Security has delivered professional security services across Western Australia in the retail, construction, local government, industrial, events, and commercial sectors. The move into South Australia is the first step towards NPB providing security services Australia wide.

South Australian Operations Manager Sam James said the opportunity to grow the business came from one of our leading national clients who required security support for their expanding operations in Adelaide.

“We’re pleased to be able to meet the needs of our national clients and deliver high quality security services in South Australia,” Sam said.

“We offer a complete suite of retail security services ranging from static guards, site security and CCTV management and retrieval for clients including Woolworths and BWS.”

“Our team of flexible and committed staff have ensured a smooth transition into Adelaide, supporting clients with our trademark levels of superior customer service.”

The expansion is a welcomed opportunity for NPB Security, enabling us to grow with the needs of our clients and remove the added pressure of finding a trusted provider to safeguard their business.

As operations continue to grow in South Australia, NPB is servicing an increasing number of clients in retail and construction industries, as well as offering concierge security for several hotels.

NPB Security is pleased to be able to offer our expertise to the South Australian market, and we look forward to growing our footprint in the State.

Safety in security – Meet our Security Start participant Wafiy

Last year, we launched our Security Start Program as way to financially assist and encourage those looking to get started in the security industry.

The significant upfront costs to become a guard is often a deterrent, so we created a pathway that provides financial assistance for a select number of participants. This enables them to obtain their Security Officer Licence, while also guaranteeing a position at NPB on completion.

Thanks to CORE Security Group, participants are receiving the highest quality training to ensure they are prepared to enter the security workforce. As a fellow Western Australian business, NPB is proud to be working with CORE who are enabling us to successfully deliver the Security Start program.

Wafiy Omar is one of the latest participants to complete his course and commence work as a guard. When considering a second job to earn an additional income, Wafiy came across the Security Start Program. He reached out to his cousin who works for NPB, submitted his application and was selected to participate.

“If it wasn’t for David [NPB’s Director] and my cousin, I wouldn’t be in the situation I am,” Wafiy said.

“They have given me a very good opportunity to use it as a second income and have the chance to choose it in future as a full-time career.”

“I said to my partner recently that I’m so glad I got a security licence because there are so many jobs in the security industry and it has just opened up more opportunities for me. I’ve used security as a safety net, because I think it’s quite a big industry.”

Customer service is at the core of security work, and is something Wafiy enjoys delivering to patrons, drawing on his previous roles in sales and recruitment.

“I really enjoy the customer service side of things, I use my skills and experience to understand the customer’s situation, and then go from there,” Wafiy said.

“I also like to keep people safe in a customer service kind of way, not in a way where I am tough security guard, by drawing on my skills such as first aid, while keeping the venue safe.”

When considering whether to join the hospitality or security industry, the decision was made easy knowing there was no upfront financial commitment required with Security Start.

“The program is a good start to get you in the industry, it’s very hard to fork out $1,500 out of nowhere. NPB gave me a great opportunity to test the security industry and decide if I want to get into it as a full-time career,” Wafiy said.

Wafiy is a major advocate for the Security Start program and is currently assisting a former colleague to submit his application.

“It’s a great way to get started in an industry that is really peaking at the moment.”

“I’m still promoting Security Start. Going through the program with NPB is a good way to know if you like the industry or not, and you’ve got nothing to lose, so if you don’t like it, you just pay back the cost of the course.”

As Wafiy highlighted, the industry continues to grow with no signs of slowing down.

“We need security people everywhere, not just in clubs and nightclubs, but also in corporate areas, the airports, hotels, construction and mining,” Wafiy said.

“There is so much work out there, it’s an industry that’s never going to die.”

In addition to supporting those looking to commence work as a guard, NPB Security is trying to strengthen the industry in WA following unprecedented demand for security services.

Security work is a great option for those looking to earn a second income. If you know someone who might be interested more information about our Security Start Program is available here.

Security services that suit

Security services continue to evolve and adapt in order to meet the needs of businesses and individuals.

Most people are aware of what a security company can offer, with a guard at the front of a store, mobile patrols through local suburbs, protection for a construction site or safeguarding attendees at events among the most common duties for guards.

But have you considered the additional array of tasks that your security guard may assist with at your site?

Carramar Village and Yanchep Central Shopping Centres recently acquired the services of NPB Security. Providing the usual retail services of loss and crime prevention, incident management and ensuring a safe working environment for staff, we also worked with the client to develop a more comprehensive service that alleviates the property manager of several tasks.

A significant role our guards now undertake is the induction of any contractor or maintenance personnel visiting the centre. Client Relations Manager Mohamed Ibrahim said this is a service NPB can offer due to a consistent staff roster, which is becoming an increasingly common request from clients.

“We’ve been able to create a roster where the same team member works during the week and another across the weekend,” Mohamed said.

“It’s something that I’m very proud of because it makes a lot of difference to the client. Our guards become familiar with customers and staff, they get to know the site inside and out, and can take a lot of pressure off the property manager.”

Our customised digital reporting system provides clients and staff with a simple onboarding process and allows for the creation of customised reports to meet the specific needs of each individual client. NPB guards utilise this technology to monitor and assist with CCTV, including the retrieval of footage, risk assessment and issues management.

Photographic, video and written documentation of any incidents for police reports and insurance purposes are uploaded to this platform along with the proactive reporting of any maintenance, security or safety issues identified during a shift. This reporting data can be accessed instantaneously by the client via NPB’s digital reporting platform.

Shift consistency gives the client confidence in our guards to perform additional tasks and in turn, becomes a more efficient practice for the property manager.

“Our guards are already at the centre full time, so training them to do tasks like inductions means the property manager, who isn’t based at the centre, doesn’t have to make a special visit to carry out a short induction,” Mohamed said.

Understanding the unique needs of each client and site allows NPB Security to provide a service offering tailored to suit.

NPB Security working with Uniting WA

NPB Security is proud to be working with Uniting WA, providing security at Koort Boodja, a transitional accommodation program for people experiencing homelessness.

Uniting WA Operations Lead Emma White said the program is an interim solution to the current housing crisis.

“The aim of the program is to provide safe and supported accommodation for rough sleepers, including specialised support services, cultural support and capacity building to maintain a future housing tenancy,” Emma said.

“Given the complexities and challenges that a person may present with, Koort Boodja reduces the barriers for a person to access accommodation and works with each person on an individual basis to develop safe plans so that they can safely reside at the service.”

Supplying security guards for ten years, Emma said NPB has provided a valued and important service to Uniting WA over the years.

“We have sought the support of security personnel who work respectfully with people accessing our homelessness services, to maintain the safety of the service and the people who access it, whilst ensuring that they do this within our values and expectations of a trauma-informed approach,” Emma said.

“NPB has been open to developing the skills of their security personnel to ensure that they can work with compassion, empathy, and respect.”

Uniting WA are also responsible for the newly renovated Tranby Engagement Hub (Tranby), which assists adults in crisis, in and around the City of Perth.

Officially reopened in June 2021, Tranby is the first co-designed and purpose-built crisis intervention space in WA that supports an active referral and engagement model for people experiencing homelessness.

Emma said there has been lots of positive feedback from people accessing the newly transformed space, which was designed in collaboration with people who have experienced homelessness.

“Some of the initial reactions we observed were feelings of being overwhelmed at how much the space had been transformed and how nice it felt to have a new space to access that was designed and built specifically for them,” Emma said.

“The innovative and careful co-design collaboration process means the new Tranby can truly meet the needs of the people it supports by facilitating intentional and purposeful engagement with every person who accesses the service.

“Our team provide essential services such as showers and meals, and we also work one-on-one with people to understand their individual needs, supporting them to access the services that are right for them.”

Director Scott Parry said NPB were proud of their relationship with Uniting WA and look forward to supporting their mission for years to come.

There are several ways you can support Uniting WA, through financial contributions, the donation of items or advocacy.

 During summer, we find that there is an increase in demand for thongs, sunscreen, insect repellent, underwear, toiletry and hygiene items,” Emma said.

Contacting your Federal member of Parliament and making homelessness an election issue is a great way to support those experiencing homelessness.

If you’re in a position to donate, items can be dropped directly to Uniting WA or to the NPB Security office and will be delivered on your behalf.  Make a financial donation via the Uniting WA website, or take your eligible containers to a Containers for Change depot and donate the refund to Uniting – donation code: C10277586.

 

 

Security Start Success Story – Meet Steve Waddams

NPB launched their Security Start Program earlier this year as a way to help those looking to get started in the industry, with the significant upfront costs a common deterrent.

The pathway provides financial assistance for a select number of participants, enabling them to obtain their Security Officer Licence, with a guaranteed position at NPB on completion.

58-year-old Steve Waddams is the first person to complete the course and commence work with NPB Security. Having worked in a variety of roles over his career, in what he refers to as an ‘eclectic background’, Steve was in search of a new opportunity that provided stability and a decent income.

Now a qualified guard and working regularly with NPB’s client Dan Murphys, we caught up with Steve to find out about his experience of the program and how he is finding his new role.

Q. Why did you sign up for Security Start?
Steve: Firstly, it would guarantee that I would have a career. Even though I’m 58, it’s never too late to start something new.

 Security Start also appealed to me because it offers to pay for the course, which I’m then able to repay at a reasonable rate from my salary. It is a very helpful way to get started in the industry.

Q. What do you like about security work?
Steve: I love meeting people! Being a security guard means you can meet and greet people from all different backgrounds. I can chat with probably anyone on any level, so although you are in a position of authority, I find the job can be done in a very friendly and polite manner.

Q. How have you found working for NPB?
Steve: Excellent, I have really enjoyed it. They’ve given me as much work as I can handle and there is a great support network at NPB. I know the operations team work incredibly hard to please everyone.  They give you a lot of thought, crafting rosters to suit you – which is fantastic.

 Q. Would you encourage others to participate and how easy was the process?
Steve: Yes – I have already been encouraging plenty of people.

NPB use integrated training which makes it very easy, even for people like me who haven’t been in the classroom environment for 45 years. I was encouraged by Scott and David to take the opportunity and was given loads of confidence. I would highly advise anyone from 18 years of age to 65 to investigate the program and see if the training would suit them.

Q. Is there anything else you would like potential participants to know?
Steve: I think people should know about the support network at NPB. There is no I in team, from colleagues, to management, operations to reception, everybody has been ever-so-helpful. They are happy to share their own time to pass on advice, knowledge, and expertise, and I really do feel like part of the team and family working for NPB.

 Dave and Scott are very approachable as employers, as approachable as any colleague that I chat with, so they should be commended on that!


NPB Security is dedicated to making meaningful changes to the industry, ensuring the best available service for their clients. Several positions remain in the Security Start program. If you are interested, you can find out more and consider applying
here.

NPB Security in Retail Demand

NPB Security in Retail Demand

 It has been a busy month for the team at NPB Security with several retail stores seeking our static guard services.

We’re proud to be the security provider of choice at Villains and Rebel Sport in Carousel, watching over stock, staff and customers within the busy shopping precinct.

Luxury watch brand TAG Heuer, has also employed the services of NPB Security at their exclusive Wesley Quarter store.

NPB continues to expand our reach with current clients Rebel Sport, IGA,  Woolworths, BWS and Dan Murphy’s, seeing us supply static guard services to another 15 stores across the Perth metro area.

TRAINING

 Specialised training for the retail sector sets NPB apart, with our guards undertaking both theoretical and practical training to ensure they are prepared to deal with incidents specific to the industry. We are currently running these sessions weekly, given the influx of retail acquisitions and the growing number of guards required in the sector.

Understanding the unique requirements of every business, we have tailored the content to ensure it is relevant to each client. Training for staff at BWS and Dan Murphy’s focuses on identification checks and the prevention of minors purchasing alcohol, which is not relevant for a clothing store for example.

EXPERIENCE

NPB Security understand the importance of providing a first-class experience for the customer. Our guards demonstrate outstanding customer service to ensure shoppers feel at ease while our client’s assets are kept safe. Creating a safe and welcoming environment for both staff and customers is a focus for our skilled personnel.

NPB Security respond quickly, using tact and discretion to ensure maximum safety and minimal disruption. More than just a static guard, our skilled team are able to perform first aid, verbal and non-verbal negotiation, and are trained to alert and work closely with the police.

PREVENTION

Shoplifting and theft remain one of the biggest challenges facing store owners, with subsequent loss in revenue and danger to the safety of staff causing headaches for retailers. The presence of a guard often acts as the biggest deterrent against crime, with shoplifters more likely to target stores without guards present.
NPB Security is pleased to be offering our expertise to the teams at TAG Heuer, Rebel Sport and Villains Carousel. We look forward to seeing you on your next shopping trip to these stores.