perth retail security Archives - NPB Security | Perth Security Guards, Mobile Patrol and Crowd Control

Security services that suit

Security services continue to evolve and adapt in order to meet the needs of businesses and individuals.

Most people are aware of what a security company can offer, with a guard at the front of a store, mobile patrols through local suburbs, protection for a construction site or safeguarding attendees at events among the most common duties for guards.

But have you considered the additional array of tasks that your security guard may assist with at your site?

Carramar Village and Yanchep Central Shopping Centres recently acquired the services of NPB Security. Providing the usual retail services of loss and crime prevention, incident management and ensuring a safe working environment for staff, we also worked with the client to develop a more comprehensive service that alleviates the property manager of several tasks.

A significant role our guards now undertake is the induction of any contractor or maintenance personnel visiting the centre. Client Relations Manager Mohamed Ibrahim said this is a service NPB can offer due to a consistent staff roster, which is becoming an increasingly common request from clients.

“We’ve been able to create a roster where the same team member works during the week and another across the weekend,” Mohamed said.

“It’s something that I’m very proud of because it makes a lot of difference to the client. Our guards become familiar with customers and staff, they get to know the site inside and out, and can take a lot of pressure off the property manager.”

Our customised digital reporting system provides clients and staff with a simple onboarding process and allows for the creation of customised reports to meet the specific needs of each individual client. NPB guards utilise this technology to monitor and assist with CCTV, including the retrieval of footage, risk assessment and issues management.

Photographic, video and written documentation of any incidents for police reports and insurance purposes are uploaded to this platform along with the proactive reporting of any maintenance, security or safety issues identified during a shift. This reporting data can be accessed instantaneously by the client via NPB’s digital reporting platform.

Shift consistency gives the client confidence in our guards to perform additional tasks and in turn, becomes a more efficient practice for the property manager.

“Our guards are already at the centre full time, so training them to do tasks like inductions means the property manager, who isn’t based at the centre, doesn’t have to make a special visit to carry out a short induction,” Mohamed said.

Understanding the unique needs of each client and site allows NPB Security to provide a service offering tailored to suit.

NPB Security in Retail Demand

NPB Security in Retail Demand

 It has been a busy month for the team at NPB Security with several retail stores seeking our static guard services.

We’re proud to be the security provider of choice at Villains and Rebel Sport in Carousel, watching over stock, staff and customers within the busy shopping precinct.

Luxury watch brand TAG Heuer, has also employed the services of NPB Security at their exclusive Wesley Quarter store.

NPB continues to expand our reach with current clients Rebel Sport, IGA,  Woolworths, BWS and Dan Murphy’s, seeing us supply static guard services to another 15 stores across the Perth metro area.

TRAINING

 Specialised training for the retail sector sets NPB apart, with our guards undertaking both theoretical and practical training to ensure they are prepared to deal with incidents specific to the industry. We are currently running these sessions weekly, given the influx of retail acquisitions and the growing number of guards required in the sector.

Understanding the unique requirements of every business, we have tailored the content to ensure it is relevant to each client. Training for staff at BWS and Dan Murphy’s focuses on identification checks and the prevention of minors purchasing alcohol, which is not relevant for a clothing store for example.

EXPERIENCE

NPB Security understand the importance of providing a first-class experience for the customer. Our guards demonstrate outstanding customer service to ensure shoppers feel at ease while our client’s assets are kept safe. Creating a safe and welcoming environment for both staff and customers is a focus for our skilled personnel.

NPB Security respond quickly, using tact and discretion to ensure maximum safety and minimal disruption. More than just a static guard, our skilled team are able to perform first aid, verbal and non-verbal negotiation, and are trained to alert and work closely with the police.

PREVENTION

Shoplifting and theft remain one of the biggest challenges facing store owners, with subsequent loss in revenue and danger to the safety of staff causing headaches for retailers. The presence of a guard often acts as the biggest deterrent against crime, with shoplifters more likely to target stores without guards present.
NPB Security is pleased to be offering our expertise to the teams at TAG Heuer, Rebel Sport and Villains Carousel. We look forward to seeing you on your next shopping trip to these stores.

Upskilling critical for keeping watch over State’s largest retailers

A huge demand for security services across the retail sector is one of the unexpected results of COVID-19 in the past 12 months. It is now nearly a year since customers started rushing to supermarkets and panic bought food and other basics – a behaviour partly repeated during the recent lockdown in Perth this month. More than ever before, the consumer response to COVID-19 has highlighted how important it is to make sure there are robust security strategies in place at retail outlets supported by highly trained security guards.

Custom training for retail sector

To ensure our security staff are equipped with the skills and procedures needed to deal with both unique events and daily activity, NPB Security has designed a new course specifically for our personnel at shopping centres and other retailers.

Rolled out from the start of 2021 and available to all NPB’s security guards, the custom learning delivers both theory and practical training. Our personnel learn and experience potential incidents that they may face on shift which are specific and unique to the retail sector. The course examines a number of issues that may result in security incidents, such as mental health, homelessness, drug and alcohol, as well as legalities and regulations in the retail industry. Other topics covered include the effective use of CCTV and procedures to minimise theft.

NPB Security protects a number of shopping centres in Perth and some of the country’s most recognised retail brands including Woolworths, BWS, Dan Murphy’s and Rebel Sport. As COVID-19 has demonstrated, security needs are always evolving so upskilling is always a priority to ensure a better customer experience for people who are simply wanting to do their shopping in peace and safety.

How security protects retailers

A focus for our security guards is to protect the staff of shopping centres and individual retailers, along with their customers. NPB Security is able to provide expert assistance on a variety of issues shopping centres and retailers face on a daily basis.

One major challenge is shoplifting and theft. Not only does result in lost revenue for businesses, but it poses a real safety threat to retail workers who face the risk of confrontation and aggression if they intervene. Security guards are trained to step forward and take the necessary action to resolve difficult or dangerous situations where people attempting theft will reach unpredictably. A security presence can also act as a deterrence making one retailer less likely to experience theft than another store without guards.  Guards are also trained to alert and work closely with police.

Security personnel are able to respond immediately during a crisis or emergency situation. For example, all our security guards have first aid training which could save someone’s life. If there is a medical or other emergency, for example a fire, that occurs at a supermarket, retail security is able to safely control the consequences of the aftermath, monitor emergencies and provide instructions and guidance to assist and calm staff and customers.

Retail is a unique security environment that demands specialist skills, so security guards that have undertaken a course specifically for retail patrols delivers a huge operational and financial benefit. Security guards with this training are equipped with extra skills and knowledge to ensure the safety of the staff, customers and protection of assets in any situation, from COVID-19 to day-to-day events.

The importance of agile and flexible Security Services

The security landscape is constantly evolving and changing, particularly with the updated regulations for businesses and individuals to comply with COVID-19 health standards. The security industry has seen a huge increase in demand from a variety of sectors including retail, hospitality and construction. We see three key crucial elements when it comes to meeting new demands:

  1. Highly flexible workforce

At NPB Security, our staff are always willing to help out the overall team and are extremely flexible with shifts and the type of work they conduct. During the period of COVID-19 restrictions our management staff worked around the clock to ensure the workforce was redirected to areas as needed. For example, hospitality staff were placed in retail and construction sectors as they required additional guards during this busy time.

The speed with which restrictions are announced and implemented means that the reaction of our dedicated team has been essential to ensuring clients have had the highest level of protection when the demand for security surges. For instance, during the first lockdown in Perth in 2020, NPB Security mobilised more than 200 retail sites at short notice following increased pressure from panic buying. While the recent lockdown in 2021, around 50 retail sites needed extra security staff at short notice.

Overall, NPB Security has increased our number of staff at premises we manage by around 25% compared to pre-Coronavirus levels. Meeting rapid changes in customer demand is only possible with a workforce that is willing to adjust daily and perform to a high level.

  1. Ongoing training

Providing ongoing and up to date, high level training is vital to make sure security guards deliver the best services possible, particularly in a changing environment. Delivering a mixture of training courses on new regulations, along with mandatory customer service training, are some of the ways NPB Security ensures all staff are a step above the rest.

Comprehensive COVID-19 training sessions have been provided to staff, including specialised lessons on methods to remind the public of the importance of wearing a mask, use of hand sanitisers, maintaining social distancing, as well as enforcing the SAFEWA app.

Our customer service course is designed specifically for qualified security guards in conjunction with the Australian Hotels Association and focuses on providing staff with additional tools to ensure a superior customer experience.

  1. Increased communication

At a time when the security industry as a whole is experiencing an increase in demand, making sure you have clear and timely communication with clients and staff is vital.

From new standards in hygiene practices to the rollout of State government guidelines, NPB Security is at the forefront of using technology and communication tools to make sure our workforce is always aware of the updates and attends any site prepared and ready to support our clients in meeting COVID-19 regulations and guidelines.

Comprehensive and fast communication with our guards is supported by the ability to give feedback, this ensures the opportunity to share commonly asked questions and concerns with other employees and clarify any follow up actions that have been taken.