Security services continue to evolve and adapt in order to meet the needs of businesses and individuals.
Most people are aware of what a security company can offer, with a guard at the front of a store, mobile patrols through local suburbs, protection for a construction site or safeguarding attendees at events among the most common duties for guards.
But have you considered the additional array of tasks that your security guard may assist with at your site?
Carramar Village and Yanchep Central Shopping Centres recently acquired the services of NPB Security. Providing the usual retail services of loss and crime prevention, incident management and ensuring a safe working environment for staff, we also worked with the client to develop a more comprehensive service that alleviates the property manager of several tasks.
A significant role our guards now undertake is the induction of any contractor or maintenance personnel visiting the centre. Client Relations Manager Mohamed Ibrahim said this is a service NPB can offer due to a consistent staff roster, which is becoming an increasingly common request from clients.
“We’ve been able to create a roster where the same team member works during the week and another across the weekend,” Mohamed said.
“It’s something that I’m very proud of because it makes a lot of difference to the client. Our guards become familiar with customers and staff, they get to know the site inside and out, and can take a lot of pressure off the property manager.”
Our customised digital reporting system provides clients and staff with a simple onboarding process and allows for the creation of customised reports to meet the specific needs of each individual client. NPB guards utilise this technology to monitor and assist with CCTV, including the retrieval of footage, risk assessment and issues management.
Photographic, video and written documentation of any incidents for police reports and insurance purposes are uploaded to this platform along with the proactive reporting of any maintenance, security or safety issues identified during a shift. This reporting data can be accessed instantaneously by the client via NPB’s digital reporting platform.
Shift consistency gives the client confidence in our guards to perform additional tasks and in turn, becomes a more efficient practice for the property manager.
“Our guards are already at the centre full time, so training them to do tasks like inductions means the property manager, who isn’t based at the centre, doesn’t have to make a special visit to carry out a short induction,” Mohamed said.
Understanding the unique needs of each client and site allows NPB Security to provide a service offering tailored to suit.