shopping centre security perth Archives - NPB Security | Perth Security Guards, Mobile Patrol and Crowd Control

Security services that suit

Security services continue to evolve and adapt in order to meet the needs of businesses and individuals.

Most people are aware of what a security company can offer, with a guard at the front of a store, mobile patrols through local suburbs, protection for a construction site or safeguarding attendees at events among the most common duties for guards.

But have you considered the additional array of tasks that your security guard may assist with at your site?

Carramar Village and Yanchep Central Shopping Centres recently acquired the services of NPB Security. Providing the usual retail services of loss and crime prevention, incident management and ensuring a safe working environment for staff, we also worked with the client to develop a more comprehensive service that alleviates the property manager of several tasks.

A significant role our guards now undertake is the induction of any contractor or maintenance personnel visiting the centre. Client Relations Manager Mohamed Ibrahim said this is a service NPB can offer due to a consistent staff roster, which is becoming an increasingly common request from clients.

“We’ve been able to create a roster where the same team member works during the week and another across the weekend,” Mohamed said.

“It’s something that I’m very proud of because it makes a lot of difference to the client. Our guards become familiar with customers and staff, they get to know the site inside and out, and can take a lot of pressure off the property manager.”

Our customised digital reporting system provides clients and staff with a simple onboarding process and allows for the creation of customised reports to meet the specific needs of each individual client. NPB guards utilise this technology to monitor and assist with CCTV, including the retrieval of footage, risk assessment and issues management.

Photographic, video and written documentation of any incidents for police reports and insurance purposes are uploaded to this platform along with the proactive reporting of any maintenance, security or safety issues identified during a shift. This reporting data can be accessed instantaneously by the client via NPB’s digital reporting platform.

Shift consistency gives the client confidence in our guards to perform additional tasks and in turn, becomes a more efficient practice for the property manager.

“Our guards are already at the centre full time, so training them to do tasks like inductions means the property manager, who isn’t based at the centre, doesn’t have to make a special visit to carry out a short induction,” Mohamed said.

Understanding the unique needs of each client and site allows NPB Security to provide a service offering tailored to suit.

NPB Security in Retail Demand

NPB Security in Retail Demand

 It has been a busy month for the team at NPB Security with several retail stores seeking our static guard services.

We’re proud to be the security provider of choice at Villains and Rebel Sport in Carousel, watching over stock, staff and customers within the busy shopping precinct.

Luxury watch brand TAG Heuer, has also employed the services of NPB Security at their exclusive Wesley Quarter store.

NPB continues to expand our reach with current clients Rebel Sport, IGA,  Woolworths, BWS and Dan Murphy’s, seeing us supply static guard services to another 15 stores across the Perth metro area.

TRAINING

 Specialised training for the retail sector sets NPB apart, with our guards undertaking both theoretical and practical training to ensure they are prepared to deal with incidents specific to the industry. We are currently running these sessions weekly, given the influx of retail acquisitions and the growing number of guards required in the sector.

Understanding the unique requirements of every business, we have tailored the content to ensure it is relevant to each client. Training for staff at BWS and Dan Murphy’s focuses on identification checks and the prevention of minors purchasing alcohol, which is not relevant for a clothing store for example.

EXPERIENCE

NPB Security understand the importance of providing a first-class experience for the customer. Our guards demonstrate outstanding customer service to ensure shoppers feel at ease while our client’s assets are kept safe. Creating a safe and welcoming environment for both staff and customers is a focus for our skilled personnel.

NPB Security respond quickly, using tact and discretion to ensure maximum safety and minimal disruption. More than just a static guard, our skilled team are able to perform first aid, verbal and non-verbal negotiation, and are trained to alert and work closely with the police.

PREVENTION

Shoplifting and theft remain one of the biggest challenges facing store owners, with subsequent loss in revenue and danger to the safety of staff causing headaches for retailers. The presence of a guard often acts as the biggest deterrent against crime, with shoplifters more likely to target stores without guards present.
NPB Security is pleased to be offering our expertise to the teams at TAG Heuer, Rebel Sport and Villains Carousel. We look forward to seeing you on your next shopping trip to these stores.

Upskilling critical for keeping watch over State’s largest retailers

A huge demand for security services across the retail sector is one of the unexpected results of COVID-19 in the past 12 months. It is now nearly a year since customers started rushing to supermarkets and panic bought food and other basics – a behaviour partly repeated during the recent lockdown in Perth this month. More than ever before, the consumer response to COVID-19 has highlighted how important it is to make sure there are robust security strategies in place at retail outlets supported by highly trained security guards.

Custom training for retail sector

To ensure our security staff are equipped with the skills and procedures needed to deal with both unique events and daily activity, NPB Security has designed a new course specifically for our personnel at shopping centres and other retailers.

Rolled out from the start of 2021 and available to all NPB’s security guards, the custom learning delivers both theory and practical training. Our personnel learn and experience potential incidents that they may face on shift which are specific and unique to the retail sector. The course examines a number of issues that may result in security incidents, such as mental health, homelessness, drug and alcohol, as well as legalities and regulations in the retail industry. Other topics covered include the effective use of CCTV and procedures to minimise theft.

NPB Security protects a number of shopping centres in Perth and some of the country’s most recognised retail brands including Woolworths, BWS, Dan Murphy’s and Rebel Sport. As COVID-19 has demonstrated, security needs are always evolving so upskilling is always a priority to ensure a better customer experience for people who are simply wanting to do their shopping in peace and safety.

How security protects retailers

A focus for our security guards is to protect the staff of shopping centres and individual retailers, along with their customers. NPB Security is able to provide expert assistance on a variety of issues shopping centres and retailers face on a daily basis.

One major challenge is shoplifting and theft. Not only does result in lost revenue for businesses, but it poses a real safety threat to retail workers who face the risk of confrontation and aggression if they intervene. Security guards are trained to step forward and take the necessary action to resolve difficult or dangerous situations where people attempting theft will reach unpredictably. A security presence can also act as a deterrence making one retailer less likely to experience theft than another store without guards.  Guards are also trained to alert and work closely with police.

Security personnel are able to respond immediately during a crisis or emergency situation. For example, all our security guards have first aid training which could save someone’s life. If there is a medical or other emergency, for example a fire, that occurs at a supermarket, retail security is able to safely control the consequences of the aftermath, monitor emergencies and provide instructions and guidance to assist and calm staff and customers.

Retail is a unique security environment that demands specialist skills, so security guards that have undertaken a course specifically for retail patrols delivers a huge operational and financial benefit. Security guards with this training are equipped with extra skills and knowledge to ensure the safety of the staff, customers and protection of assets in any situation, from COVID-19 to day-to-day events.

The importance of agile and flexible Security Services

The security landscape is constantly evolving and changing, particularly with the updated regulations for businesses and individuals to comply with COVID-19 health standards. The security industry has seen a huge increase in demand from a variety of sectors including retail, hospitality and construction. We see three key crucial elements when it comes to meeting new demands:

  1. Highly flexible workforce

At NPB Security, our staff are always willing to help out the overall team and are extremely flexible with shifts and the type of work they conduct. During the period of COVID-19 restrictions our management staff worked around the clock to ensure the workforce was redirected to areas as needed. For example, hospitality staff were placed in retail and construction sectors as they required additional guards during this busy time.

The speed with which restrictions are announced and implemented means that the reaction of our dedicated team has been essential to ensuring clients have had the highest level of protection when the demand for security surges. For instance, during the first lockdown in Perth in 2020, NPB Security mobilised more than 200 retail sites at short notice following increased pressure from panic buying. While the recent lockdown in 2021, around 50 retail sites needed extra security staff at short notice.

Overall, NPB Security has increased our number of staff at premises we manage by around 25% compared to pre-Coronavirus levels. Meeting rapid changes in customer demand is only possible with a workforce that is willing to adjust daily and perform to a high level.

  1. Ongoing training

Providing ongoing and up to date, high level training is vital to make sure security guards deliver the best services possible, particularly in a changing environment. Delivering a mixture of training courses on new regulations, along with mandatory customer service training, are some of the ways NPB Security ensures all staff are a step above the rest.

Comprehensive COVID-19 training sessions have been provided to staff, including specialised lessons on methods to remind the public of the importance of wearing a mask, use of hand sanitisers, maintaining social distancing, as well as enforcing the SAFEWA app.

Our customer service course is designed specifically for qualified security guards in conjunction with the Australian Hotels Association and focuses on providing staff with additional tools to ensure a superior customer experience.

  1. Increased communication

At a time when the security industry as a whole is experiencing an increase in demand, making sure you have clear and timely communication with clients and staff is vital.

From new standards in hygiene practices to the rollout of State government guidelines, NPB Security is at the forefront of using technology and communication tools to make sure our workforce is always aware of the updates and attends any site prepared and ready to support our clients in meeting COVID-19 regulations and guidelines.

Comprehensive and fast communication with our guards is supported by the ability to give feedback, this ensures the opportunity to share commonly asked questions and concerns with other employees and clarify any follow up actions that have been taken.

NPB Security to keep watch at some of Perth’s highly anticipated events

NPB Security were at the frontline of holiday-period festivities and is looking forward to a number of upcoming sporting matches and events, including Fringe World Festival.

“Perth Scorchers have been playing well this season at Optus Stadium, and we are happy to make sure all fans have a safe and enjoyable experience,” said NPB Security Director, Scott Parry.

“Our professional guards will also be across a variety of venues when Fringe World Festival ignites later this month.”

The busy events period comes off the back of a highly demanding festive season, which saw people flocking to venues for Christmas parties and end of work drinks. Mr Parry said many venue owners experienced exceptionally high patronage, as well as the added pressure of mandatory contact tracing. The NPB Security team were ready to support venues and staff during this time.

“Not only were there more people out and about this festive season because international and some national borders are closed, business owners were also subject to new laws that require them to trace every person who enters the venue,” Mr Parry said.

“We are proud to be helping local businesses ensure they are doing their part in the fight against COVID-19, which also gives patrons piece of mind.”

Mr Parry added that it is a privilege being one of the only places in the world that has the freedom to gather at pubs, nightclubs, sporting arenas and even music festivals. NPB Security will continue to work hard to keep all patrons safe as we enter 2021.

What can security do to protect a mine site

Why security is critical on mine sites

On-site security and around-the-clock mobile patrols protect and secure the people, environment and assets of mining operations in an environment that can be remote and potentially dangerous. It is a challenging environment for security – the large scale combined with the variety of tasks to be carried out often makes it logistically challenging to ensure the constant guarding of assets and safety of staff.

Outsourcing a professional and experienced security company can make a huge difference to the efficiency of mining production and offer peace-of-mind. NPB Security looks at your company and provides both a specific and holistic approach to your needs, including the use of smart technology, on-site security and around-the-clock mobile patrols.

Mobile Patrols

Some mines can be surrounded by dangerous explosives while also being home to many fly-in fly-out workers. It is imperative the protection of some of the most precious assets in the world, along with high-quality every day machinery used to mine gold, copper and iron ore are watched at all times. If there happens to be theft on site it can lead to a drop in production and even the company’s shares, hence the need for high-end protection. NPB Security has more than a decade of experience guarding mine sites, particularly with mobile patrols. These vehicles are highly visible and able to cover large distances at any time of day or night. Having a security guard in a patrol vehicle is a very time effective and efficient way to ensure your site is covered. They are also fitted with in-car cameras for the recording of any suspicious activity and enable real-time reporting.

On-Site Security

There is often a large influx of people coming and going from mine sites, particularly workers. It can be useful to have a physical guard at a number of crucial points of your operation, to ensure only verified people are given access. Body cameras can also be worn by security guards to capture any illegal behaviour or unwanted visitors at your business and then supplied to your team or the police quickly.

Security are also able to facilitate drug and alcohol screenings when required and produce a timely digital report.

Responding to alarms

 With workers already experiencing long shifts and more often than not being away from their family and friends, security is able to offer a fast response to triggered alarms. If a call out is required, the guards are trained to search the premises to make sure there is no imminent threat to the safety of staff and production. If there are trespassers, then NPB Security staff are skilled and able to diffuse the situation. With the use of smart technology, instant reports can be sent that include images, video footage and GPS tracking locations.

The unique needs of each mine-site can be met by the services provided by a trusted security company to ensure your precious assets and staff are protected and monitored as requested.

3 benefits of around-the-clock Security Patrols at your construction site

Mobile Patrols

Effective deterrent for theft & vandalism

The mere presence of a security guard can be a strong deterrent for vandalism and other criminal activity, particularly on large construction sites which tend to attract unwelcome visitors late at night.

But it’s not just guards who prevent intruders; the authoritative branding on patrol vehicles heightens the visibility of security and reminds would-be criminals someone is watching and willing to act at all times. Just as we all triple check our speed limit when we see a police car, those about to deface a property will think twice when they see a commanding security patrol car.

Cost-effective solution

A mobile security guard maintaining a watchful eye over valuable infrastructure assets can be much more cost-effective than traditional stand-alone guards. Trusted with covering vast and complex sites, one patrol guard in a vehicle can equal up to 10 stand-alone guards.

In the long term, guards in patrol vehicles have the ability to cover more ground and can therefore save developers and construction companies substantial costs, especially when your provider is capable of giving you more than just security – such as taking care of calling for repairs if damage has occurred on your behalf so it can be resolved as soon as possible. NPB Security are also able to ensure all generators are running on site and can even refuel them, preventing the need for a member of your staff to be on site. We can also arrange shifts so guards are present at specific times to let contractors in and supervise as needed.

Live updates & reporting

Having worked with clients in the industry since our inception, we have a wealth of knowledge of the risks and challenges associated with patrolling sites. Once we understand your specific concerns and harness a stream of data from our state-of the-art software, we can share insights into how our services are most effective on your site.

Our vehicles are fitted with in-car cameras, so If there is some form of intrusion or damage our guards can capture and record incidents as they happen. With the state-of-the art technology at the core of our business – these updates are shared in real time with clients.

For example, NPB have a highly visible presence across a number of Peet Ltd’s development sites, offering a multi-pronged approach with mobile patrols and on the ground guards. Peet receive reports anytime damage or graffiti occurs at work sites, which include images, video and GPS location so it can be easily shared within the organisation. This style of reporting also allows Peet to inform the maintenance team easily to ensure damages can be rectified in a timely manner.

Overall, the mobile security patrols offer customers who have a large construction site or business peace of mind that someone is watching their assets and making sure staff are protected. As a result, there is mitigation of damage and the costs associated.

Protecting the newest family friendly venue in the Swan Valley

Entrusted by the recently opened Bailey Brewing Co. that spans across 3.8 hectares, NPB security will keep a watchful eye over guests and staff.

The venue has opened its doors just in time for summer and boasts a family friendly environment – choosing NPB Security due to their professionalism and ability to accommodate the upmarket clientele.

Bailey Brewing Co. General Manager, Tony Williamson, praised the way NPB manage their customers in an appropriate and professional way.

“For us at Bailey Brewing Co. it is about customer service and customer experience, and NPB add value to what we offer our customers.”

“NPB’s customer service is beyond reproach in regard to how they speak to customers and sometimes disappointed customers that have not made a booking.”

“I would recommend to others to hire NPB Security as it is an all-in approach for customer service – not just security,” Mr. Williamson said.

NPB Security are pleased to be offering their expertise to the team at Bailey Brewing Co. and we look forward to seeing you and your family there soon!

4 Reasons your Business should hire a Security Guard

We are living in a very uncertain economic climate and with everything involved in running a business, sometimes safety and security can slip the mind of management. However, there are huge benefits to having the presence of a security officer either on site at your business during operations, or monitoring the premises after hours. Not only will on-site security ensure your business and assets are safe, it also contributes to a better customer experience.

Still not sure if on-site security is necessary for your business? Here are our top four reasons to consider hiring a security firm.

  1. Reduction of theft and vandalism

Whether a business is seeking to protect retail assets or equipment on a construction site, or minimise graffiti and vandalism, we know that the presence of a security guard is a very strong deterrent for people looking to steal or deface property. Managers and staff are likely busy attending to customers and focused on making sales, so the attendance of a trained guard offers an extra set of eyes and ears. Our security personnel are constantly on watch for suspicious behaviour and are trained to act immediately and operate in a professional way if they notice something out of the ordinary.

NPB Security can offer a digital record of all site data, showcasing how many thefts or incidents have been stopped, and how much money we have in turn saved for each client. For example, one of NPB’s shopping centre customers chose to not have guards at their centre for a period of 6 months. During this time, they experienced an increase in crime and damage to the building, and in turn their insurance costs increased. The customer has now returned to us, with theft and vandalism activity lowered along with their insurance overheads.

If your company is worried about a building or construction site being vandalised after hours, then a mobile patrol can be of great benefit. A mobile service means guards are able to cover large areas in a vehicle and can spot check if they suspect an incident is happening or has already occurred. We employ high-end technology to alert clients to the movement of each guard on site via GPS tracking. We can also capture videos and images to send to clients immediately once they notice something has happened, to support incident reporting.

  1. Improved customer service and staff support

It is no secret that a good experience at a venue will mean customers are left happy and more likely to return. Whether at a retail venue, event, or on a mine site, security guards are often the first point of contact and interaction for staff or customers, so creating a positive experience is essential. At NPB we ensure all of our guards complete Australian Hotels Association recognised training in customer service, meaning every customer or staff member will be greeted by polite, professional and authoritative guards who go above and beyond to deliver great service.

An on-site security presence is important for businesses that have customers or staff members leaving a venue late at night and walking to vehicles. Security guards are able to provide great customer service for businesses to ensure their employees and guests are protected and get home safely.

Trained security guards are also able to act as first responders in an emergency situation, with training in how to operate Automatic External Defibrillator equipment and how to perform potentially life-saving CPR. This provides an extra layer of reassurance that your staff and customers are in safe hands.

  1. Rapid response to issues

Alarm systems can act as a good deterrent for criminals, and in this day and age most companies have them installed. However, an alarm only works well if someone responds to it. An on-site security presence can provide an immediate response to an alarm being triggered, checking and securing a premises quickly and effectively. If damage has occurred, NPB Security can provide real-time updates, and assist with arranging immediate short-term repairs to windows and doors until more permanent repairs can be completed. This professional and prompt response allows operations to return to normal as soon as possible, reducing profits lost.

An on-site security presence can also assist after hours with phone calls, taking enquiries for maintenance, or assisting customers with information and venue access – at hotels, for example – at any hour of the night, so staff can get the rest they need.

  1. Organised record keeping

To be as efficient as possible and reduce the amount of paper used within a workplace, security firms are able to update clients on incidents, locations and any other requested information in a digital format. For instance, NPB Security employs a state-of-the-art digital reporting system developed over more than 10 years of experience. This system not only leads to better transparency – giving customers the ability to track guards’ movements on their property via GPS – but also offering real-time information and accurate incident reports in an easy to read format.

A new element of NPB’s digital system is data collation, which allows customers who have multiple venues in one area to receive access to trends that are occurring on a weekly or monthly basis across all premises. This facilitates more effective business decision-making for things such as how many security personnel to hire on particular nights.

There you have it – our top four factors to keep in mind when deciding if you need to hire a security guard for your business. Overall, security is a great investment and can help protect not only your staff, but also ensure your assets are safe.